---
title: Give Feedback on a GridChat Answer
description: Learn how visitors can rate a GridChat response and provide quick feedback.
url: "https://grid365.net/docs/give-feedback-on-a-gridchat-answer/"
updated: "2026-10-08"
category: "GridChat / Feedback & Transcripts"
tags:
  - Feedback
  - GridChat
---

# Give Feedback on a GridChat Answer

GridChat can ask visitors for quick feedback at the end of an answer.

## Rate an answer

Visitors can use the thumbs controls to indicate whether a response was helpful.

## Short feedback survey

When enabled in the conversation flow, GridChat can follow the rating with a short survey.

The goal is to make feedback quick and unobtrusive so visitors can respond without interrupting the conversation.

## Why feedback matters

Feedback helps identify which answers are useful and which areas may need clearer website content or knowledge coverage.