---
title: Troubleshoot GridMail Login and Email Setup
description: Troubleshoot GridMail Login and Email Setup
url: "https://grid365.net/docs/troubleshoot-gridmail-login-and-email-setup/"
updated: "2026-10-11"
category: GridMail / Troubleshooting
tags:
  - GridMail
---

# Troubleshoot GridMail Login and Email Setup

## Webmail won't open

If `webmail.yourdomain.com` does not load, use your direct webmail server address or the universal login at `login.emailarray.com`. Ask your administrator to check the branded DNS record.

## Your email app cannot verify the account

- Confirm that your username is your **full email address**.
- Check for typos in the password and server hostnames.
- Use IMAP port **993**, SSL/TLS.
- Use SMTP port **465**, SSL/TLS, with authentication enabled.
- If your network blocks 465, try SMTP port **587**, STARTTLS.

## Receiving works but sending doesn't

Check outgoing SMTP hostname, password, port and **Require sign-in**. Try a test message to another address and reply.

## Legitimate messages appear in Spam

Move the message from Spam back to Inbox. If the problem continues, ask your administrator to check conflicting blacklist rules.

Need help? Email **support@grid365.com** with your device model, error message and relevant screenshot. **Never send your password.**