---
title: Understand GridChat Answers and Links
description: "Learn how GridChat provides answers, follow-up responses, and relevant website links."
url: "https://grid365.net/docs/understand-gridchat-answers-and-links/"
updated: "2026-10-08"
category: GridChat / Conversations
tags:
  - Conversations
  - GridChat
---

# Understand GridChat Answers and Links

GridChat answers visitor questions in a conversational, first-person style and uses information from your website knowledge base.

## Answers are based on your website

GridChat is designed to use the information available from your website rather than acting as a general-purpose chat assistant.

## Relevant links

When a page or resource on the website is useful to the answer, GridChat can include a relevant link so the visitor can continue to the source content.

Links are included when they help the visitor take the next step, rather than being added to every response.

## Follow-up questions

A visitor can continue the conversation with a related question. GridChat uses the current conversation to provide a more natural follow-up response.

## When more help is needed

GridChat is intended to help visitors find information quickly. If a question requires direct assistance from your organization, your normal contact or support process remains the next step.