Use these checks when the GridChat visitor experience does not behave as expected.
The chat button is not visible #
Refresh the page and confirm that the website has loaded normally. If GridChat remains unavailable, contact Grid365 support.
An answer does not include a link #
GridChat adds links only when a relevant website page or resource is useful to the answer. Not every response requires a link.
A transcript does not arrive #
Confirm that the visitor opted in and entered the correct email address. Email delivery also depends on the website email system.
The conversation was closed #
Open GridChat again. Conversation persistence is designed to help maintain the visitor experience while navigating the website, but a new session may begin after the previous session ends.
Still need help? #
Contact Grid365 support if the issue continues.
