GridChat can offer visitors the option to receive a copy of their conversation.
Transcript opt-in #
The transcript is optional. A visitor chooses whether they want the conversation sent to them.
Email delivery #
When the visitor opts in and provides the required information, the transcript is sent using the website email system.
Privacy and choice #
The transcript flow is designed as an opt-in action rather than an automatic email. Visitors can finish the conversation without requesting a transcript.
