Webmail won’t open #
If webmail.yourdomain.com does not load, use your direct webmail server address or the universal login at login.emailarray.com. Ask your administrator to check the branded DNS record.
Your email app cannot verify the account #
- Confirm that your username is your full email address.
- Check for typos in the password and server hostnames.
- Use IMAP port 993, SSL/TLS.
- Use SMTP port 465, SSL/TLS, with authentication enabled.
- If your network blocks 465, try SMTP port 587, STARTTLS.
Receiving works but sending doesn’t #
Check outgoing SMTP hostname, password, port and Require sign-in. Try a test message to another address and reply.
Legitimate messages appear in Spam #
Move the message from Spam back to Inbox. If the problem continues, ask your administrator to check conflicting blacklist rules.
Need help? Email support@grid365.com with your device model, error message and relevant screenshot. Never send your password.
