GridChat answers visitor questions in a conversational, first-person style and uses information from your website knowledge base.
Answers are based on your website #
GridChat is designed to use the information available from your website rather than acting as a general-purpose chat assistant.
Relevant links #
When a page or resource on the website is useful to the answer, GridChat can include a relevant link so the visitor can continue to the source content.
Links are included when they help the visitor take the next step, rather than being added to every response.
Follow-up questions #
A visitor can continue the conversation with a related question. GridChat uses the current conversation to provide a more natural follow-up response.
When more help is needed #
GridChat is intended to help visitors find information quickly. If a question requires direct assistance from your organization, your normal contact or support process remains the next step.
