GridChat can ask visitors for quick feedback at the end of an answer.
Rate an answer #
Visitors can use the thumbs controls to indicate whether a response was helpful.
Short feedback survey #
When enabled in the conversation flow, GridChat can follow the rating with a short survey.
The goal is to make feedback quick and unobtrusive so visitors can respond without interrupting the conversation.
Why feedback matters #
Feedback helps identify which answers are useful and which areas may need clearer website content or knowledge coverage.
